Return & Refund Policy

At CuddleCarry, we want you to receive your order in good condition. Please read our return and refund policy below before making a purchase.

Damaged or Faulty Items

We only accept returns and refund requests for items that arrive damaged or faulty.

If your CuddleCarry arrives damaged or faulty, please contact us at help@shopcuddlecarry.com as soon as possible after receiving your order. Please include:

• Your order number

• A description of the damage or fault

• Clear photos or videos showing the issue

We will review your request and, if the item is confirmed to be damaged or faulty, we will provide instructions for the return or arrange an appropriate replacement or refund.

Change of Mind

We do not accept returns or refunds for change of mind, incorrect selection, or simply deciding that you no longer want the product.

Refund Requests Without a Valid Reason

Refund requests must be supported by a valid reason, such as the item arriving damaged or faulty. Refund requests submitted without a valid reason or supporting evidence will be declined.

Contact Us

If you have an issue with your order, please contact us at:

Email: help@shopcuddlecarry.com

We will review each eligible request and work to resolve the issue as quickly as possible.